Shipping policy
Shipping Policy
At IM Builds, we take pride in crafting high-quality corporate and personalized products. Please review our shipping terms below.
1. Processing Times
- Personalized/custom orders: 3–10 business days depending on complexity
- Non-personalized items: 1–3 business days
Processing times may vary during peak periods.
2. Shipping Times
Shipping times depend on your location and selected shipping method at checkout. Estimated delivery times are provided but are not guaranteed.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
4. Tracking Information
Once your order has shipped, you will receive a tracking number via email.
5. Delays
IM Builds is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Weather or unforeseen circumstances
6. Incorrect Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided at checkout.
7. Damaged Shipments
If your order arrives damaged, please contact us within 7 days with photo proof so we can arrange a replacement.
8. Contact Information
For shipping inquiries:
Email: info@imbuilds.com
Phone: 416-832-2612