Terms of service
Terms of Service
This website is operated by IM Builds. Throughout the site, the terms “we”, “us” and “our” refer to IM Builds. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.
1. Online Store Terms
By using this site, you confirm that you are at least the age of majority in your jurisdiction or have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.
2. Products & Services
IM Builds specializes in corporate and personalized products, including custom trophies, coasters, and branded items.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, on a case-by-case basis.
All product descriptions and pricing are subject to change at any time without notice.
3. Accuracy of Information
You agree to provide current, complete, and accurate purchase and account information for all orders. This includes ensuring that personalization details (names, logos, dates, etc.) are correct at the time of purchase.
IM Builds is not responsible for errors submitted by the customer.
4. Orders & Cancellations
Due to the custom nature of many of our products, orders begin processing quickly. As a result, orders cannot be modified or canceled once placed.
We reserve the right to refuse or cancel any order at our discretion.
5. Returns & Refunds
Please refer to our Refund & Return Policy for full details.
- Personalized items are final sale and not eligible for refunds or returns
- Damaged or defective items may be replaced with proper proof
- Non-personalized items may be eligible for return under specific conditions
6. Shipping & Delivery
Delivery times are estimates and may vary depending on production time and carrier delays.
IM Builds is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.
7. Intellectual Property
All content on this site, including logos, designs, images, and text, is the property of IM Builds and may not be used, reproduced, or distributed without written permission.
Customers are responsible for ensuring they have the rights to use any logos, trademarks, or designs submitted for customization.
8. Limitation of Liability
IM Builds is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.
Our liability is limited to the maximum extent permitted by law.
9. Third-Party Services
Certain content, products, and services available via our site may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy of third-party materials.
10. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will be posted on this page.
11. Contact Information
For questions about these Terms of Service, please contact us:
Email: info@imbuilds.com
Phone: 416-832-2612